Blanchard Privacy Policy
Last Updated: August 2026
1. Introduction
Blanchard ("we," "our," or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard information when you use the Blanchard.ai platform ("Platform"), including our AI-powered coaching and leadership development tools.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, job title, company affiliation, and role within the Platform.
- Usage Data: Conversations with the AI coach, feedback responses, session metadata, confidence ratings, quiz results, and reflection inputs.
- Technical Data: IP address, browser type, device information, and access logs.
- Company-Provided Data: If your organization administers your account, they may provide employee information such as development level and focus areas.
3. How We Use Your Information
We use collected information to:
- Provide and personalize the AI coaching experience.
- Improve our AI models and training content (using aggregated, de-identified data only).
- Administer your account and enforce platform policies.
- Communicate with you about your account, updates, and support.
- Comply with legal obligations.
4. AI-Specific Data Practices
- Conversation Data: Your conversations with the Blanchard AI Coach are stored to provide continuity and improve your experience. Conversations are associated with your user account and are not shared with other users.
- No Training on Individual Data: We do not use your individual conversations to train or fine-tune AI models. Any product improvement uses aggregated, anonymized usage patterns only.
- Third-Party AI Providers: We use OpenAI's API to power our AI coach. Your conversation data is sent to OpenAI for processing. OpenAI's data usage policies apply to data processed through their API. As of this writing, OpenAI does not use API data to train their models.
5. Data Sharing
We do not sell your personal data. We may share information with:
- Your Organization: If your employer administers your account, designated company administrators may access aggregated usage reports. Individual conversation content is never shared with your employer.
- Service Providers: Third-party vendors who assist with hosting, analytics, email delivery, and AI processing, bound by confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process.
6. Data Retention
- Active account data is retained as long as your account is active.
- Upon account deletion, personal data is permanently removed within 30 days (or 72 hours for EU residents), in compliance with applicable regulations.
- Aggregated, de-identified analytics data may be retained indefinitely.
- Audit logs related to administrative actions are retained for compliance purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data.
- Export your data in a portable format.
- Correct inaccurate information.
- Delete your account and associated data.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at privacy@blanchard.com or use the self-service options in your account settings.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit (TLS) and at rest.
- Role-based access controls.
- Regular security assessments.
- Audit logging of administrative actions.
9. International Data Transfers
Your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
10. Children's Privacy
The Platform is designed for professional use and is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
11. GDPR Compliance (EU Users)
For users in the European Economic Area (EEA), we process data under the following legal bases:
- Contract: Processing necessary to provide the services you've requested.
- Legitimate Interest: Platform improvement and security.
- Consent: Where explicitly obtained.
- Legal Obligation: Compliance with applicable laws.
EU users have enhanced deletion rights (72-hour processing window) and may lodge complaints with their local supervisory authority.
12. CCPA Compliance (California Users)
California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via the Platform or email. Continued use of the Platform after changes constitutes acceptance.
14. Contact Us
For privacy-related inquiries:
Blanchard
Email: privacy@blanchard.com
Website: www.blanchard.com